Refund Policy
The policy below describes Heartwave Theory LLC's planned paid PactNest service. All sales are final, except where required by applicable law. Paid checkout is not active yet. Last reviewed: September 13, 2026.
These notices are currently provided in English. Contact us if you need help understanding them.
Current payment functionality
The current PactNest app has no checkout or payment-processing integration. The planned prices are US$5 per month for storage of all documents in one account and a separate US$5 per contract upload. Amounts mentioned in uploaded contracts are obligations between their parties; PactNest does not collect those payments.
All sales final and document responsibility
Once paid services launch, contract-upload and subscription charges will be final and non-refundable, except where required by applicable law. Changing your mind, uploading the wrong contract or not using the service does not by itself qualify for a refund.
Before submitting a paid upload, you are responsible for reviewing the selected PDF and confirming that it is the correct and complete contract. This responsibility does not excuse a failure by PactNest to provide the service as agreed.
This policy does not limit rights relating to unauthorized or incorrect charges, services not provided as agreed, or other rights and remedies that cannot lawfully be waived.
Approved refund processing
If a refund is approved, it is processed within 7–15 business days after approval. Any shorter deadline required by applicable law takes priority. The time when funds appear in your account can also depend on your bank or payment provider.
The approval process and processing period do not make legally required remedies discretionary or extend a legal deadline.
Planned subscription cancellation
When a storage subscription ends, the planned policy gives customers one additional month to finish downloading their files. Canceling a subscription does not itself entitle a customer to a refund, except where required by law. Paid subscriptions and their cancellation controls are not active yet.
TODO — operator confirmation needed: Before launch, specify cancellation timing and methods, prevent further billing as agreed, and implement the one-month download period and customer notices.
Questions about a payment
Contact pactnest@heartwavetheory.com with the service name, payment date, transaction reference if available and a description of the issue, including any suspected billing error. Do not send full card details. This inbox is checked daily. This policy does not limit rights provided by applicable law.
TODO — operator confirmation needed: Before paid services launch, establish how billing issues and legally required refunds are reviewed and when a decision is communicated. Confirm payment-provider capabilities and review the policy against applicable consumer rights.